FAQs

Q?How quickly can I get the work done?
A.

Turnaround for our ‘Re-NEW’ services is between 24-48 hours, depending on the work needed. Remote support varies but many problems can be solved in minutes.

Q?Will you install pirated/cracked versions of Windows or other software?
A.

No.

Q?What is your hourly rate for services not listed on the site?
A.

Our hourly rate is $50 for mobile and in-house work. Remote support is $1 per minute with a $5 minimum. Billing starts from the time the technician logs in to your PC.

Q?Will you come to my house or place of business?
A.

Our technicians can come to your house or place of business. If the work necessary will take longer than 1 hour, our technicians may need to bring your computer to be repaired at our shop.

Q?Do you build custom computers?
A.

We build custom computers specific to your needs. Whether it’s a gaming PC or a music production computer, we can build it for you. We charge $100 flat rate to build the computer and install an operating system of your choice. Software configuration beyond the OS install is billed at $50 per hour.